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Refund policy
Do you accept returns?
Yes, we do accept returns for an exchange or refund, provided the item remains in new, unworn condition, with tags still attached as when shipped to you. Items must be received back by our shipping department within 21 days of our ship date, which will appear on the return form included in the box. Once your return has been received, we will email you a confirmation.
Where do I find the return label?
In an effort not to add to needless paper consumption and forest depletion, your printable return label will be emailed directly to you upon request. Please reach out to us at: sales @ trapperofcolorado.com to request a return label. You must request your label within one week of your deadline to return your item or the return will not be honored.
How do I exchange an item?
We process exchanges as new, separate orders, with free shipping applied to domestic orders. Please return your unworn, unused items for a refund, and place a new, replacement order through the website. We will not hold items while your return is in transit. It is best to place a new order for what you would like so the item does not sell out. Please note that our items are mostly limited edition quantities. If you are returning an item that was not originally eligible for free shipping, please type "EXCHANGE" when making your replacement order and shipping will not be charged for the replacement item.
How do I return an item from outside of the US?
We regret that we cannot refund the cost of returning an item from outside the United States. Please use the trackable shipping carrier of your choice from your location. We strongly urge you to keep your shipping tracker code and please do track the shipment until it has reached us. We will email you a confirmation once we have received your return. If you have not received a confirmation email, please reach out to us.
How long will it take to receive my refund?
Refunds are processed within 1-3 days of our receiving your return. You will receive a confirmation by email once we have processed your refund. The time it takes to appear on your credit card will vary by the financial institution issuing the card. Some hold funds longer than others. Calling your financial institution may result in their releasing the returned funds quicker, though we cannot say, just suggest.
Yes, we do accept returns for an exchange or refund, provided the item remains in new, unworn condition, with tags still attached as when shipped to you. Items must be received back by our shipping department within 21 days of our ship date, which will appear on the return form included in the box. Once your return has been received, we will email you a confirmation.
Where do I find the return label?
In an effort not to add to needless paper consumption and forest depletion, your printable return label will be emailed directly to you upon request. Please reach out to us at: sales @ trapperofcolorado.com to request a return label. You must request your label within one week of your deadline to return your item or the return will not be honored.
How do I exchange an item?
We process exchanges as new, separate orders, with free shipping applied to domestic orders. Please return your unworn, unused items for a refund, and place a new, replacement order through the website. We will not hold items while your return is in transit. It is best to place a new order for what you would like so the item does not sell out. Please note that our items are mostly limited edition quantities. If you are returning an item that was not originally eligible for free shipping, please type "EXCHANGE" when making your replacement order and shipping will not be charged for the replacement item.
How do I return an item from outside of the US?
We regret that we cannot refund the cost of returning an item from outside the United States. Please use the trackable shipping carrier of your choice from your location. We strongly urge you to keep your shipping tracker code and please do track the shipment until it has reached us. We will email you a confirmation once we have received your return. If you have not received a confirmation email, please reach out to us.
How long will it take to receive my refund?
Refunds are processed within 1-3 days of our receiving your return. You will receive a confirmation by email once we have processed your refund. The time it takes to appear on your credit card will vary by the financial institution issuing the card. Some hold funds longer than others. Calling your financial institution may result in their releasing the returned funds quicker, though we cannot say, just suggest.
